What is the shipping method?
We work with best courier delivery partners like DTDC, Bluedart etc. for deliveries. Orders are delivered within 2-3 business days in metro cities. Enjoy fast and reliable shipping with every purchase.
How long does shipping take?
It will take approximately 2-3 days, excluding Sundays and national holidays, depending on where you are located in India. For some Pin Codes & COD Orders, it may take longer time to deliver.
Is there an additional shipping charge on COD? Are there any additional taxes I need to pay?
Shipping is completely free.
Do you deliver to all locations in India?
All orders are delivered to all Indian pin codes. For some Pin Codes it may take longer time to deliver.
Online tracking of my order possible
Yes. Once your order has been shipped, you will receive the tracking ID. You can track it online by visiting “Track Your Order” and entering your order number.
How do I get an invoice/bill for my order?
Within 48 hours of receiving your order, a softcopy of the invoice will be sent to your email. A printed invoice is also included inside the package.
The order arrived even though I wasn’t at home/office. What should I do?
Call the number on the “missed” intimation slip. You can also contact us at (+91)8181878787, or by e-mail to support@sekyo.in
I have particular instructions regarding delivery of my order. What should I do?
Call us at (+91)8181878787 to place your order, or write your instructions in the “Order Notes”, available when placing your order online.
Do you ship outside India?
We do not currently deliver outside India. We plan to offer this service in the near future.
What happens if the product arrives damaged?
If you feel that the product was damaged or in poor condition, or if you believe the packaging has been altered or stolen, Please call our customer service immediately at +91-8181878787 Send us an email at support@sekyo.in Mention your Order ID. We will personally issue a new replacement at no extra cost to you. When you return the product, please ensure that the original packaging and product tag are intact.
Please note that in certain circumstances—such as courier partner delays, adverse weather conditions, or service limitations in specific pin codes—your order delivery might be delayed.