GPS provides most accurate location information, usually upto 10 metres range. LBS uses the nearest mobile tower location to show the location which is usually upto 100 metres range.
Sekyo app or SE Tracker 2 app is available for free on both Android and iOS app stores.
No, we only provide a charging cable.
It is not recommended. The IP67 waterproof rating is provided by our GPS trackers. They can be submerged in water as deep as 3 feet for up to 30 min. It is important to know that these criteria were tested in “lab conditions” where the water was still and clean. Before you go swimming, it is best to get rid of your Sekyo.
These watches run on 2G and 4G Networks. You can use VI, Airtel for 2G and 4G Models. Jio Sim is only valid for 4G Models. Please ensure you have active Mobile Data & SMS service on.
The watch can log on to the Global Positioning System free of charge, but data usage is required to send the information to the parent’s mobile phone.
The battery life depends on how much you use it, but even heavy usage, your battery will last the whole day. It is possible for our battery to last up to 2 days. However, we recommend that you charge it every night just in case.
Yes. Our app (Sekyo) is currently supported by iOS and Android play store.
A voice plan is not necessary.
Sekyo will use between 15 and 25 MBs per month if it is used every day. This data includes data used to locate your child and for sending voice chat messages back and forth with the tracker. This does not include video calling. Video calling requires significant data. We recommend that you only use this feature when your Sekyo has WiFi.
The watch can store up to 15 numbers and names in its phonebook. To place a call, your child can simply swipe the touchscreen and tap on the contact you want.
Our GPS watches operate on a mobile network so there is no range. You can communicate with your watch as long as it is connected to the mobile network.
The GPS watch is compatible with all countries. However, roaming charges will apply if you travel outside your country. It functions just like a mobile phone.
Yes The new 4G trackers are also compatible with WiFi networks. You will still need a data plan to use your WiFi network outside of it.
- How do I activate the SIM in the watch?
To activate the SIM in your 2G smartwatch: Insert the SIM card into the watch. Restart the watch after inserting the SIM. Wait for 2–3 minutes for the network signal to appear.
We recommend using an Airtel SIM for better network connectivity and performance.
- How do I resolve the "Device Offline" issue?
If your watch appears offline, follow these steps: Make sure the SIM has an active data plan and sufficient recharge. If you are indoors and experiencing low signal strength, move near a window or balcony for better network coverage. Restart the watch once you're in an area with better signal. After restarting, you should see the data signal icon on the screen.
Once the watch is online, you will be able to save contacts and access other features.
- How do I set the time and date on the watch?
To set the correct time and date: Open the companion mobile app. Go to Language & Time Zone settings. Select East GMT +5:30 (Indian Standard Time). Save the settings. Restart the watch. The time and date will automatically sync after the restart.
Note: Ensure that the SIM card has proper data and is recharged, as time and date synchronization requires network access.
- Why am I not getting the video call option in the app?
If the video call option is missing, it’s usually a temporary app glitch. You can resolve it by following these steps: Sign out of the app and then log in again. This often fixes the issue. If the issue persists, unbind (unpair) the watch from the app. Then, re-pair the watch with the app. Repeat the pairing process two to three times if needed. This typically resolves the problem.
- How do I track the location or refresh it on the watch?
To track or update the location of the watch: Open the companion app and go to the Map section. Tap on the green location icon shown on the screen. The watch will start locating and refreshing its position. If the app shows "Unable to get location," please check: That the watch has active data and internet connectivity. Network availability is essential for real-time tracking.
- How do I save contacts in the watch for audio/video calls?
To add contacts: Open the app and go to the "Add Contact to Device" option. You can add up to 10 contacts for audio calls. For video calls, make sure the admin's contact (your own or the primary user's number) is saved in the watch. Once saved, it will appear in the watch's contact list.
STILL HAVE QUESTIONS?
